Refund policy

Thanks for shopping with Mindy’s Second Story. Because our inventory consists of one-of-a-kind vintage, antique, and estate items, our policies differ from big-box retail:

• Vintage & Antique Condition: All items are sold as-is with all faults and patina inherent to age. Detailed condition notes, dimensions, and high-resolution photographs are provided in each listing. Please review all details and measurements carefully before purchase.

• Returns & Final Sales: All sales are final. We do not accept returns or exchanges for buyer’s remorse, fit, color variance due to monitor settings, or change of mind.

• Transit Damage & Claims: We pack all fine china, art glass, and collectibles to high archival and freight standards. If an item arrives damaged in transit:

  1. Notify us within 48 hours of carrier delivery confirmation.

  2. Retain all original packaging materials, shipping box, and damaged contents.

  3. Email clear, high-resolution photographs of the exterior shipping carton, shipping label, internal packing materials, and the damaged item to support an insurance claim.

• Refund Processing: Approved insurance or non-delivery refunds are processed back to your original payment method within 5–7 business days. Original shipping charges are non-refundable unless an order was damaged in transit or lost by the carrier.